Frequently Asked Questions

Everything you need to know about your ErgoTune experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, provided the item is in its original condition.

Do the products come with a warranty?

Yes, all ErgoTune products are backed by a comprehensive 12-year limited warranty that covers structural defects and functional failures.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through our financing partners.

How do I track my order?

Once your order is shipped, you will receive an email containing a tracking link. You can also track your status directly on our website using your order number and email address.

Is assembly required for the furniture?

Most of our ergonomic chairs and desks require minor assembly. We provide easy-to-follow video guides and all the necessary tools inside the box to ensure a setup time of under 15 minutes.